Thank you for choosing GoldHan Jewelry for your purchase! We strive to provide you with the best possible shopping experience, including efficient and reliable shipping. Please review our shipping policy below to understand how we handle the shipment of your orders.

Shipping Method: Our shipping services are handled through the United States Postal Service (USPS). As part of our commitment to providing a secure and reliable shipping experience, all packages are insured and come with a signature requirement to ensure the safe delivery of your order.

Shipping Costs: We're pleased to offer free shipping on all orders, ensuring a seamless delivery experience. To guarantee the secure receipt of your purchase, every shipment includes our signature requirement at no additional cost.

Processing Time: Orders are typically processed within 2-3 business days after payment confirmation. Please note that processing times may vary during peak seasons or promotional periods.

Shipping Time: Once your order has been processed, you will receive a confirmation email along with the USPS Registered Mail tracking number. The estimated shipping time will depend on your location, but generally, you can expect your order to arrive within 5-8 business days.

International Shipping: At this time, we only offer shipping within the United States and do not provide international shipping services. We apologize for any inconvenience this may cause.

Lost or Damaged Items: While we take every precaution to ensure the safe delivery of your items, we understand that unforeseen circumstances may arise. In the rare event that your package is lost or arrives damaged, please contact our customer support team here within 14 days of receiving your order. We will work with you to resolve the issue and, if necessary, initiate a claim with USPS.

Order Tracking: Once your order is placed and processed, we'll send you all the tracking details for your shipment.

GoldHan LLC Refund Policy 

At GoldHan LLC, we strive to provide our customers with the finest quality gold jewelry. We understand that occasionally, a customer may need to return a purchase. To ensure a smooth and hassle-free return process, please review our return policy outlined below:

Return Eligibility: We accept returns for our gold jewelry within 7 business days from the date of delivery. To be eligible for a return, the jewelry must meet the following criteria:

1. The jewelry should not have been worn.
2. The item must be in its original packaging.
3. The jewelry must be in good condition with no signs of damage, scratches, or alterations.

Initiating a Return: To initiate a return, please follow these steps:

1. Contact our customer service team within 7 business days of receiving your order to request a Return Authorization (RA) number.
2. Clearly mark the RA number on the outside of the return package.
3. Pack the jewelry securely in its original packaging along with any included documentation.

Return Shipping: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe and timely arrival of your return.

Inspection and Processing: Once we receive the returned jewelry, our quality assurance team will inspect it to ensure it meets our return policy criteria. If the item is deemed eligible for a return, we will process the refund within 5 business days. Please note that the original shipping charges are non-refundable.

Refund Method: Refunds will be issued to the original payment method used for the purchase.

Exclusions: Please be aware that custom or engraved items are not eligible for return, as they are specially crafted based on individual preferences.

Thank you for shopping with us! We appreciate your business and are committed to ensuring your satisfaction. If you have any further questions or concerns about our shipping policy, please don't hesitate to contact us.